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The problem was that the installer was doing his first spray foam job ever, and the thickness of the insulation varied from zero (visible roof deck) to about 9". Unfortunately, good average thickness doesn't cut it. The coverage needs to be uniform because a lot of heat will go through the under-insulated areas. (See my article on flat or lumpy insulation performance.)
Sean, thanks for jumping in and answering John's questions. About choosing the right foam, I intentionally avoided the open cell vs. closed cell foam debate. I did this partly because it's worthy of an article all by itself, but mainly I didn't include it because, despite all the warnings the two sides issue about the other, I've never personally seen a problem caused by using open cell where they should've used closed cell or vice versa. I'm sure things like that happen; I just haven't seen it yet.
Spray Foam Attic Insulation
RetroFoam of Michigan has more than 15 years of experience insulating thousands of homes and pole barns across the lower peninsula. We hear a lot of misconceptions about foam insulation and work to make sure we clear up any wrong ideas about foam insulation. Our staff helped us put together this list of misconceptions adding their insights to dispel any misinformation.
There are several types of reflective roof coatings that impart varied reflectance rates/ values. Typically, the reflective coatings are what are commonly referred to as white coatings and there are also aluminum coatings typically used with asphalt. Highly reflective white roof coatings are typically comprised of acrylics, urethanes, silicones, SBS, SEBS, and other types. https://www.youtube.com/watch?v=ggLAUsiuI_o&app=m
If your foam pulled away just a little bit, Jamie, and they were able to fix it with just a little bit of touching up, then it wasn't as bad as the house where I saw this problem. As the last photo above shows, it had pulled away significantly from the studs and rafters, and it was all over the house. This was closed cell foam, and interestingly, it didn't pull away from the horizontal framing members, just the vertical and sloped ones. They did some touch up, but that wasn't enough. I don't know how this one ended up getting resolved. I think maybe the contractor came back and sprayed cellulose on top of the foam.